Case studyDružstvo EUROSIGNAL
Thousands of internet connections, one system
For Eurosignal, an internet service provider in Prague and the Central Bohemian Region, we developed a custom in-house information system for more than 12 years: for managing clients, contracts, tariffs and payments, linked to accounting and to the network's access points, with a mobile app for the service technicians.
- Client
- Družstvo EUROSIGNAL
- Industry
- Internet service provider
- Solution
- Information system and mobile app
- Collaboration
- More than 12 years
01At a glance
One system for the whole operation of an internet provider
iQuest built a custom in-house information system for Družstvo EUROSIGNAL and developed it for more than 12 years. The system is built to manage clients, contracts, tariffs, payments and connections, is linked to the accounting software and to the access points of the internet network, and sets up services according to each client's current tariff. It comes with a task management app and a mobile app for technicians in the field.
Project card
More than 12 years of collaboration
- Client
- Družstvo EUROSIGNAL, an internet service provider in Prague and the Central Bohemian Region
- What we built
- An in-house information system, a task management app and a mobile app for technicians
- Integrations
- Accounting software and the access points of the internet network
- Users
- The helpdesk, service technicians and other staff, each with their own permissions
- Collaboration
- More than 12 years of custom development
02Client
Internet for Prague and Central Bohemia
Since 2000, the cooperative Družstvo EUROSIGNAL has been bringing internet and digital TV to homes, businesses and municipalities, over fibre and wirelessly. It prides itself on fast connections that don't drop, and on having a person, not a machine, on its hotline.
- on the market since
- 2000
- municipalities where Eurosignal brought internet and TV
- 600+
- households connected by Eurosignal
- 20,000+
- technologies: fibre and wireless
- 2
Source: Eurosignal, as of 2026.
Where Eurosignal is at home
03One system
Clients, contracts, payments and the network in one place
At the heart of the solution is a central system we built for Eurosignal from scratch. It holds a large client database and connects the commercial, accounting and technical sides of the business: from the contract and tariff, through payments, to connection settings and the technicians' work.
Central system
A custom in-house information system that ties everything else together. We developed it for more than 12 years.
Client database
A comprehensive database of thousands of clients and their connections. Everything else builds on it.
Contracts and tariffs
Managing contracts, connections and tariffs. A client's current tariff decides how their service is set up in the network.
Payments
An overview of client payments, tied to their contracts and connections.
Accounting system
The link to the accounting software makes it easier to keep contracts, payments and connections set up correctly.
Network access points
A direct link to the access points of the internet network: the system sets up services according to clients' current tariffs.
Task management
An app for managing the tasks of service technicians and other staff: easy entry by the helpdesk, clear reporting and thorough permissions.
Technicians' mobile app
The work plan, installation data and recording of work, trips and kilometres straight from the field.
The diagram follows the public description of the solution. The specific integrations, data and technologies are confidential.
04Tariffs and network
A tariff change the network picks up
The system is linked directly to the access points of the internet network, so a client's service follows their current tariff. The link to accounting then makes it easier to keep the contract, the payment and the connection in line.
Demo: changing a tariff
- ContractThe tariff in the contract changes
- Central systemThe system processes the change
- Access pointThe service is set up for the tariff
- HomeThe client gets the tariff's speedConnection speed
Contract, payment and connection
- ContractFaster
- PaymentFaster
- ConnectionFaster
In line
Illustrative demo. We don't show the real interface, the tariffs or how the link is built.
05Technicians in the field
From the helpdesk to the client's door
The collaboration also includes a custom app for managing tasks, not only those of service technicians, and a mobile app that keeps the work plan and the data technicians need always at hand.
The helpdesk enters a task
Entering tasks is easy for the helpdesk. The task shows up in the work plan.
The work plan in your pocket
In the mobile app, staff always have an overview of what the day holds.
Installation data at hand
On site, the technician has the data on current installations at hand.
Recorded straight from the field
Work, trips, working time, work on orders and kilometres driven go straight into the app.
Overview and permissions
Clear reporting shows how the work is going, and thorough user permissions decide who sees and may do what.
Looking after Eurosignal's clients is easier and faster.
Illustrative screens, not the real app.
06Collaboration
More than 12 years with one system
We built the system for Eurosignal from scratch and developed it for more than 12 years as the business needed. Many skills meet in it, and they all lead into one system for Eurosignal's everyday work.
more than12years of collaboration
- AnalysisFunctional, process and data analysis of the business
- System designArchitecture, roles and permissions
- System developmentA custom in-house information system
- Mobile appAn app for technicians in the field
- IntegrationLinks to accounting and to the network
- TrainingUsers get on with new features too
- DevelopmentOngoing changes as the business needs them
More on how we develop information systems and mobile apps for businesses.
07Discretion
Some things stay in the noise
The system is internal and works with the data of thousands of clients. That is why we show neither its screens, the data, the layout of the network nor the technical details of the integrations. Every visual on this page is illustrative.
What we don't show
- The system's real screens
- Client and contract data
- The layout of the network and its access points
- How the integrations are built
Illustration in the style of the real app: a map of the network with access points and coverage areas. The map, the network and the data are made up.
Frequently asked questions
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